Privacy Policy & Client Confidentiality

CleanUp Partners Pty Ltd (ABN 80 690 340 008) (“we”, “us”, “our”) is committed to protecting the privacy of our clients, website visitors, and enquirers. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at cleanuppartners.com.au, submitting an enquiry or photo/video quote request, or engaging our services, you agree to the collection and use of information as described in this policy.

We may collect the following types of personal information:

• Full name and contact details
• Phone number and email address
• Residential or property address, suburb & postcode
• Type of cleaning or restoration service required
• Preferred service date and timeframe
• Property photos or short videos uploaded for quoting
• Details about the property condition relevant to your enquiry
• Payment information (processed securely; card details are never stored)

For sensitive service enquiries—including hoarder cleaning, squalor cleaning, and deceased estate cleanup—we may collect additional information relevant to the nature of the job. All such information is treated with the highest level of discretion and confidentiality.

We collect and use your personal information strictly to:

• • Respond to your enquiry and provide an accurate, fixed-price quote
• • Deliver the cleaning, clearing, or restoration services you have requested
• • Communicate with you about your booking, schedule, or property handover
• • Process invoices and payments
• • Improve our website and customer service
• • Send service-related communications (we never send marketing emails without your explicit consent)
• • Comply with our legal, tax, and insurance obligations

We will never use your personal information for any purpose unrelated to the services you have asked about or booked.

We store your information securely using industry-standard encryption and access controls, limiting access strictly to authorised CleanUp Partners personnel.

Your information may be stored in:

• • Secure business email systems and Google Workspace (subject to Google’s Privacy Policy)
• • Booking, scheduling, and invoicing software
• • Our website infrastructure providers: Vercel (hosting), MongoDB Atlas (database), and Resend (transactional email)
• • Secure cloud storage for quote attachments and before-and-after handover reports

We retain personal information only as long as needed to fulfil the purpose for which it was collected, or as required by Australian law. Afterward, it is securely deleted or de-identified.

We do not sell, rent, or trade your personal information to any third party.

We may share your information only in these limited cases:

• Service delivery: With police-checked team members and specialist contractors directly working on your job, strictly on a need-to-know basis.
• Professional liaisons you authorise: With real estate agents, property managers, solicitors, estate executors, or family members—only where you have explicitly asked or authorised us to coordinate with them.
• Legal requirements: Where disclosure is required by Australian law, a court order, or a regulatory authority.
• Trusted service providers: Providers who help us run the business (payment processors, hosting, scheduling), all bound by strict confidentiality.

We may advertise online through Google, Meta (Facebook and Instagram), and TikTok. These platforms may use cookies and similar technologies to measure ad conversions (when you send an enquiry or call us from an ad) or show ads to previous website visitors.

You can manage or opt out of personalised advertising at any time via Google Ad Settings, Meta Ad Preferences, and your TikTok privacy settings.

Our website uses cookies to understand how visitors use our pages, measure advertising effectiveness, and improve site speed and usability. You can control or disable cookies in your browser settings at any time. To learn how Google uses data from partner sites, visit google.com/policies/privacy/partners.

Under the Australian Privacy Principles, you have the right to:

• • Request access to the personal information we hold about you
• • Request correction of any inaccurate, incomplete, or outdated information
• • Request deletion of your personal information or uploaded quote photos, subject to our legal record-keeping obligations

To make a request, contact us using the details below. We will respond within 30 days and may verify your identity before releasing records.

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, please contact us first. We take every privacy complaint seriously and will respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Our website links to external resources such as NSW Fair Trading, NCAT, and real estate portals. This Privacy Policy applies solely to cleanuppartners.com.au. We may update this policy from time to time and will post any revisions on this page with an updated effective date.